An important Block of the cube is ‘Service and information’. It is these concepts that guarantee that equipment supplied and installations are used in the most economical way possible.
Information is available in the magazine ‘Voorop in Tuinbouw’ (Leaders in Horticulture) and ‘Tuinbouwberichten’ (Horticulture News) and our representatives, advisors and technical specialists.
Brinkman have a team of specialists at their disposal who can give advise, prompt and instruct and huide the growers after installation has been made. Individual growers can make use of the Brinkman organised courses, for example on how to operate the Business-data computer. Groups of growers and also grower organisations, advisors, researchers and students visit Brinkman frequently and exchange information. Providing information in one form or another is all part of the service.
The definition of service is more than simply solving problems of breakdowns. Preventive maintenance by means of an agree maintannance contract ensures trouble free use of equipment. In addition there is 24 hour call out service 365 days a year always within reach of a ‘phone and ready to go’.
Besides the Telephone and mobile Phone, the computer is used increaslingly to provide service. The ‘Voorop’ (Leaders) Databank is the most recent example. An ever growing quantity of information will be available day and night to the Brinkman customer.
Brinkman understand better then anyone else the importance of personal contact. Because of this customers are provided with the information and service from their local depots.